Tiler Answering Service · Australia · 24/7

Never Miss Another
Tiling Enquiry.

A homeowner is mid-bathroom renovation. Their tiler just cancelled — tools out, walls stripped, subfloor exposed. Total panic. They jump on Google and ring five tilers. Three go straight to voicemail. The two who answer split the opportunity between them. At $2,800 for a full bathroom retile, you either picked up or you didn’t.

This is the tiling industry in Australia. The work is there — renovation pipelines are full, bathrooms need doing, splashbacks need replacing. But tiling is hands-on work. You can’t answer a call when you’ve got adhesive on your gloves and you’re setting a floor. And 62% of callers who hit voicemail won’t leave a message — they just ring the next name on the list.

BackOnTools is an AI answering service built specifically for Australian tilers. It picks up every call, captures the job scope, books quote visits into your calendar, and triages renovation deadline urgency — without you ever putting down the float.

📞 Hear it for yourself

Call +61 480 890 988 — that’s our live demo. Ask about a bathroom tiling quote or a splashback job. You’ll know in 90 seconds whether this is right for you.

Book a 20-min demo →Call the AI now ▶ +61 480 890 988

What it does when your phone rings

Every call is answered on the first ring, in your business name. Then it gets to work.

Captures the tiling scope.

Room type, approximate square meterage, tile type, whether existing tiles need to come up first, grout requirements, and any waterproofing needed. You arrive at every quote visit knowing exactly what the job involves — not going in blind.

Books the quote visit into your calendar.

Once scope is captured, it checks your availability and locks in a quote visit time. The customer hangs up with a confirmed appointment. You open your calendar and it's already there — name, address, job details.

Urgency triage — renovation deadline vs new project.

It asks about the renovation timeline. Bathroom mid-strip-out and tiler just cancelled? Urgent page to you immediately. Someone planning a reno in three months? Booked into your quote schedule with no pressure. The right response for every situation.

What missed tiling calls are actually costing you

The average tiling job in Australia runs around $1,500. Take a conservative three missed calls a week — that’s a low estimate for any busy tiler working through renovation season. The numbers add up fast.

$4,500

Lost per week

3 calls × $1,500 avg job

$234,000

Lost per year

Conservative estimate

$197/mo

BackOnTools Starter

$2,364/year all-in

Push the missed call rate to five a week and you’re looking at $390,000 in lost revenue annually. That’s not an exaggeration — that’s what happens when three to five renovation enquiries a week go to the tiler who picked up instead of you.

BackOnTools Starter is $197 a month. One saved quote visit that converts to a bathroom retile pays for six months. Most tilers on our books make it back in week one.

It knows tiling. Not just phones.

We don’t hand you a generic answering service. During your setup week, we train BackOnTools on your business — the jobs you do, the areas you service, your minimum job size, and your quoting process.

Job types it handles: bathroom and ensuite tiling, kitchen splashbacks, floor tiling and polished finishes, outdoor paving and alfresco areas, pool surrounds, and laundry tiles. It knows the difference between a rectified tile job and a standard adhesive set.

Hazard situations it recognises:lifting or cracked tiles that indicate subsidence or waterproofing failure, flood-damaged tile areas needing urgent assessment, and heritage tile work requiring specialist quoting. It flags these for your attention — they’re not handled with a standard script.

Scope capture it always asks:approximate area in square metres, whether existing tiles need to be removed, subfloor condition if known, waterproofing requirements, and preferred tile type or finish. You won’t arrive at a quote visit without the basics.

What it won’t do:make up prices, promise availability you don’t have, or bluff on questions outside its scope. If a caller asks something it can’t answer, it takes their details and flags it for your callback.

Real-world example

Mark tiles bathrooms and kitchens across Melbourne’s inner east. Most calls come in while he’s on the floor with adhesive on his hands. BackOnTools took 11 calls last week — 7 bathroom tile quotes booked, 2 splashback enquiries captured, 1 urgent flood damage retile paged immediately, 1 existing client query handled. He arrived home to a full quote calendar and didn’t miss a single enquiry.

Plans for tiling businesses

Three plans built around what a tiling business actually needs. No lock-in. Cancel any time.

Starter

$197/month

+ $497 setup

Every call answered in your business name. Scope captured and texted to you within seconds. Basic job triage — urgent renovation vs standard enquiry. FAQ handling for your common job types.

Pro

$297/month

+ $997 setup

Questions tilers ask us

Can it capture tiling quote scope?+

Yes. It asks the right questions to build a usable scope before you ring back — room type, approximate square meterage, tile type, whether existing tiles need removal, and waterproofing requirements. You arrive at quote visits already knowing what the job involves, not going in blind.

What tiling jobs does it handle?+

Bathroom and ensuite tiling, kitchen splashbacks, floor tiling, outdoor paving and alfresco areas, pool surrounds, and laundry tiles. We train it during setup on the specific job types you do and the ones you don't — so it filters enquiries from day one based on your rules.

How does it handle renovation deadline urgency?+

It asks callers about their renovation timeline during scope capture. Bathroom mid-strip-out with a tiler who just cancelled? It flags urgent and pages you immediately. Planning a reno in two months? Booked into your next available quote slot without pressure. The right response for every situation.

Does it weed out jobs that aren't worth quoting?+

We train it on your minimum job size and the work types you decline — single tile repairs, areas outside your zone, tile types you don't carry. It gathers the basic details first, then filters based on your rules. You only receive leads worth your time.

Can it book into my calendar?+

Yes. Pro and Premium plans include full calendar integration — Google Calendar, ServiceM8, Tradify, and most job management tools. When a quote visit is booked, it goes straight in with the customer's name, address, and the scope captured on the call. No double-entry, no transcription errors.

Will callers know it's AI?+

Most won't. The voice is warm and conversational — it pauses, acknowledges what the caller said, and asks sensible follow-up questions. We've had tiling business owners call their own line and not realise until well into the call. Hear it yourself: call +61 480 890 988.

Is there a lock-in contract?+

No. Month to month, cancel any time, no exit fees. If it doesn't save you money in your first month, we'll fix whatever isn't working or refund you in full. We'd rather earn your business every month than lock you in.

Stop losing tiling jobs while your hands are in the adhesive

Every missed call is a quote visit that went to the tiler who picked up. BackOnTools makes sure that tiler is you — on every call, at every hour, whether you’re setting a bathroom floor or mid-way through a pool surround. Set up in seven days. No lock-in.