BackOnTools
$45,000is what the average tradie loses to missed calls every year

Never miss
another job.

We set up an AI receptionist for your trade business. It answers every call, books the job, quotes ballpark prices, and sends the invoice, so you stop losing work to the missed-call problem. Behind it sits everything else that makes the job easier, all of it built around how you actually work, and if your trade needs something we haven't built yet, we build it. Set up in 7 days.

Start 14-day free trial →Book a demo instead

14 days free. Set up live on the call. Cancel any time.

📞 Call our demo AI right now, free

Tap to call +61 468 096 380 · hear it live

This is a real AI receptionist answering as a plumbing business. Takes 60 seconds.

✓ 9 trades covered✓ Answers in < 3 rings✓ 24/7 including emergencies✓ Setup in 7 days✓ Cancel anytime
Already a customer? Get the appDownload on the App Store

Pick your trade and call the AI live now

🔧 Plumber →📞 +61 468 096 380
⚡ Electrician →📞 +61 468 067 428
❄️ HVAC →📞 +61 468 061 976
🖌️ Painter →📞 +61 480 893 553
🏠 Roofer →📞 +61 480 891 905
🟫 Tiler →📞 +61 480 890 988
🪵 Carpenter →📞 +61 480 891 361
🧹 Cleaner →📞 +61 480 891 309
🌿 Landscaper →📞 +61 480 892 069

Commercial or project trade? Line marking, shopfitting, civil, fit-outs: your AI takes quote requests instead of bookings: site details, scope and an email for your quote, captured on every call. Start your trial →

< 3 rings
Average answer time
24/7
Always on, no exceptions
9 trades
Covered across Australia
$45k/yr
Average tradie loses to missed calls
DS
Plumber
Inner West, Sydney

“Booked 22 jobs in the first two weeks without touching my phone. Used to lose 5 or 6 calls a week to voicemail, now they all get picked up.”

22 jobs in first 2 weeks
MK
Electrician
North Shore, Sydney

“Eight after-hours fault calls in the first month. Three turned into emergency callouts we'd have slept through. It paid for itself in week one.”

8 after-hours jobs captured, month 1
TC
HVAC tech
Eastern Suburbs, Sydney

“Peak summer I couldn't answer the phone. I was on jobs all day. The AI booked 14 service calls in one week while I was flat out. Game changer.”

14 service calls booked in one week

Illustrative results based on early customer experience. Individual results may vary.

How much is the missed-call problem costing you right now?

You know the feeling. You're halfway under a sink, elbow-deep in a blocked drain, when the phone rings. You can't answer. The customer leaves a voicemail, or more likely, hangs up and calls the next plumber on Google.

Industry research says tradies lose 20-40% of inbound calls on a busy day. At an average job value of $300-800, that's $30,000-$120,000 a year slipping through the cracks. For every day you don't solve this, a stranger is paying your competitor.

You've probably tried a voicemail service. You've probably tried forwarding to the missus. Maybe you've even looked at hiring a receptionist (and seen the $55,000 price tag). This is why we built BackOnTools: a virtual receptionist that actually picks up, sounds like you, and books the work.

Why we exist

BackOnTools exists to make the trade life easier. The phone is just where it starts.

Once the calls are handled, the same system quotes the work, sends the invoice, chases the money and keeps the paperwork off your kitchen table. One flat fee, one login, built for the way a trade business actually runs.

Your new AI receptionist, live in 7 days

1

You book a 20-min call.

We give you a call. You tell us what your business does and how you like to handle calls. We walk you through a live AI call so you hear it in action.

2

We build your AI in a week.

We set up your own branded AI receptionist, your job management platform, your quote and invoice templates, and connect it all to your calendar. You test it. We fine-tune.

3

It goes live. You stop losing work.

Every call gets answered. Standard jobs get booked straight into your calendar. Quotes go out. Invoices send themselves. You get on with the actual work.

6:47 PM. You're driving home.

The phone rings. You don't.

The AI picks up in two rings, talks like a tradie, and sorts the caller while you keep driving.

The phone rings. You don't.

It's not an answering machine. It's your whole back office.

Everything it does while you're on the tools

Not just a phone answered. A full receptionist working every job from the first ring to the final review.

Answers every call, day or night

Picks up in under 3 rings, after hours, weekends, when you're up a ladder. No caller hits voicemail.

Books jobs into your calendar

Qualifies the job, locks in a time that suits you, and drops it straight into your diary.

Quotes on the spot and texts the price

Gives a Melbourne-accurate ballpark, then you get the exact figure it quoted in your post-call text.

Snap-a-photo intake

Caller texts a photo of the leak, board or roof. It's attached to the job so you can scope before you drive out.

Chases quotes that didn't book

When a caller gets a price but doesn't commit, it follows up a couple of days later so the job doesn't go cold.

Confirms every booking

Sends the caller a confirmation text the moment a time's locked in, so there are fewer mix-ups and fewer no-shows.

Asks happy customers for reviews

After the job's done, it texts a Google review link, quietly building the reputation that wins the next call.

Local job leads, included

Your subscription unlocks the BackOnTools Marketplace: homeowner jobs in your trade and area, texted to you. Bid free, win it, keep 100%.

Records & summarises every call

Every call recorded, transcribed and summarised, so you can spot-check exactly what was said, in your dashboard.

And the rest of the business

The receptionist is the front door. Behind it sits the whole tradie OS: one flat fee, no per-user charges.

AI payment chaser
Email → SMS → voice call
Cashflow radar
6-week forecast
GST/BAS + job profit
Reports built in
Receipt + supplier scan
Straight to price book
Purchase orders + inventory
Track the gear
Dispatch + route optimizer
Crew on the best run
Plan my day
Drive times + running-late warnings
Pricing Coach
What similar quotes won at
GPS live ETA texts
“~8 min away”
Timesheets + payroll export
Geofence clock-in
Safety forms + checklists
SWMS/JSA, signed on site
Licence + insurance tracker
Renewal reminders
Campaigns + win-back
Referral asks too
Client portal + booking site
Free tradie website
Ask Foreman AI
Photo help + lighting design
Xero, ServiceM8 + API
Zapier + webhooks

See the full feature matrix →

Built around your business

No two trade businesses run the same. Yours will not run on a template.

Most software makes the tradie bend to the tool. This one bends to you. Every part of it gets set up around how you actually work: what the AI says, what it's allowed to book, your rates, your hours, your service area, how your jobs and paperwork flow. And if there's something your trade needs that isn't in there yet, you tell us and we build it.

Your voice, your rules

How it greets a caller, what it quotes, what it books without asking, what it hands straight to you. Your rates, your hours, your service area, your words.

Your workflow

Jobs, quotes, invoices and paperwork move the way your business already moves. We fit the system to your run sheet, not the other way around.

Ask and we build it

Something your trade needs that we don't have yet? Tell us and we build it. Real builds that ship, not a feature request that dies in a queue.

What tradies actually ask us for

These aren't settings buried in a menu. They're the sort of thing a customer rings up about, and we go and build into their account.

A form only your trade uses
Your own checklist, sign-off or site sheet, filled in on the job
A report your accountant wants
Cut your numbers the way your bookkeeper actually asks for them
A workflow for how you quote
Your stages, your approvals, your follow-up, in your order
An integration with your supplier
Pull the gear and prices from the mob you buy from
A way to handle your kind of job
Maintenance contracts, staged builds, callouts, whatever you run
A change to how the AI handles a call
New questions, new rules, a different way to triage an emergency

Got something your business needs? Tell us and we'll build it around you.

Talk to us about your setup →
New · included on Pro and Premium

Not just answers.
A foreman in your pocket.

On Pro and Premium, you get Foreman, the AI brain that turns this week's calls into next week's bookings. It doesn't just stop the leaks. It shows you where the next job is hiding.

9:41●●●●·Wifi·92%
Tuesday · 26 May
9:41
Foreman · now
Morning briefing ready
Loading your hot leads…
Charlie · Plumber brief
0:28
Tap play to hear your morning briefing.
Played daily on your way to the first job
Try another trade

Daily voice briefing

Charlie reads you the morning game plan while you drive to the first job. Who to ring first, what to chase, what's hot.

Hot-lead alerts

The second a caller sounds ready to buy, Foreman pushes them to your phone. Ring before your competitor does.

Growth signals

Where you're underpricing, which suburb to ad-spend in, which knowledge gaps are losing you calls. Acted on with one tap.

Ask Foreman anything

Who's my hottest lead? Best converting suburb? Did Sarah ring back? Plain-English answers from your own call history.

Save bad reviews before they happen

Foreman listens for frustrated callers and flags them for a personal callback. A 90-second ring turns a 1-star review into a booked job.

A heatmap of your suburbs

See exactly where your calls come from, and where they don't. Spend $50 on the empty suburbs, not the ones already swamped.

See Foreman in action →

Included on Pro and Premium. Live the day you go live.

The app

Your whole business, in your pocket

Stay on the tools. Your AI answers, quotes, and books. Open the app whenever you want and see every call caught, every job booked, and every dollar it earned you. No dashboards to learn, no admin to do.

9:41Wi-Fi100%

Good morning, Luigi

How your AI receptionist is performing

🌙 CAUGHT OVERNIGHT

2 jobs booked while you slept = $1,360

BOOKED BY YOUR AI · SINCE YOU STARTED▲ $340 today

$3,540

3 after-hours calls you would have missed today, caught.

92%

Answered

7

Booked this week

38%

After-hours capture

2m 14s

Avg call

See the money it caught

9:41Wi-Fi100%

Calls

Every call your AI receptionist handled

🔍Search caller or issue
AllBooked (3)Emergency (1)Missed (1)

Burst pipe under kitchen sink

Emergency

04** *** 210 · 2m 14s · 12m ago

Hot water system quote

Booked

04** *** 887 · 3m 02s · 1h ago

Blocked drain, back patio

Booked

04** *** 145 · 1m 48s · 2h ago

Tap dripping, ensuite

Enquiry

04** *** 932 · 2m 31s · 4h ago

Leak under house

Missed

04** *** 071 · 0m 52s · 6h ago

Every call, answered

9:41Wi-Fi100%

Jobs

Jobs your AI booked

To do · 3Done · 12
EMERGENCY

Burst pipe under kitchen sink

Sarah Mitchell · 207B Gooch St, Brunswick

📅 Tomorrow 8:00am

Quoted

$480

📞 Call💬 Text💵 Quote🧭 Map

Hot water system replacement

Dave Nguyen · 14 Anderson Rd, Coburg

📅 Thursday 10:30am

Invoiced

$1,250

Jobs booked while you work

Get it on your line →Download on the App Store

BEHIND THE TOOL

Built by someone who gets it

Why I built BackOnTools, and what it means to me

Three of my five brothers are tradies. A chippy, a sparky, and a plumber. I grew up watching them work: early starts, long days, hands that never stop moving. They're brilliant at what they do. But the one thing that always got them was the phone.

It rings while they're on the tools. They can't answer. The customer hangs up and calls the next tradie on Google. The job's gone. They don't even know what they missed.

I watched that happen for years. Then I started seeing what AI could really do for small businesses. Not the big end of town. Not corporates. Real people running real businesses. And it clicked: a tradie should never have to choose between doing the job in front of them and answering the call that pays for the next one.

That's why BackOnTools exists. Built in Australia, for Australians, by someone whose family lives and breathes the trades.

Our Mission

Put tradies back in control of their time and their future.

What Drives Us

Tradies work harder than anyone. They don't need more work, they need smarter tools and real support.

🔧

Luigi Turco

Founder & CEO

Brother of tradies. Built BackOnTools so no tradie ever has to choose between the job and the call.

Ready to experience what real support looks like?

Book a Demo: See It In Action →

Simple pricing. No lock-ins. Cancel anytime.

Every plan includes the AI receptionist, your own phone number (or we port your existing), and 24/7 emergency handling. You choose how much automation you want.

For a straight comparison: a good receptionist runs about $3,000 a month, and that's before sick days, super, or the weeks it takes to train them on your trade. Yours starts at $197, works 24/7, and knows your prices from day one.

Starter

Never Miss A Call

$197/month

Free setup · no lock-in

  • ✓Everything in Tools: quotes, invoices, scheduling, CRM
  • ✓24/7 AI receptionist, 9 trade-tuned Aussie voices
  • ✓Books jobs straight into your calendar
  • ✓Quotes on the spot from your price book
  • ✓SMS summary + recording of every call
  • ✗No AI payment chaser or cashflow radar
  • ✗No Foreman AI (Pro and up)

Best for: tradies who just want every call answered and handed to them.

Get Starter →
Most Popular

Pro

Full AI Receptionist

$297/month

+ Foreman AI ops included

Free setup · no lock-in

  • ✓Everything in Starter
  • ✓AI payment chaser: email, SMS, then a voice call
  • ✓Cashflow radar + GST/BAS + job profit reports
  • ✓Dispatch, timesheets, safety forms (SWMS/JSA)
  • ✓Foreman AI: daily briefing, hot-lead alerts, ask anything
  • ✓Xero + ServiceM8 integrations
  • ✓Priority same-day support

Best for: sole trader or small team wanting the full end-to-end system.

Get Pro →

Premium

Done For You

$497/month

+ Foreman AI ops (everything)

Free setup · no lock-in

  • ✓Everything in Pro
  • ✓Multi-trade AI lines: run 2+ trades on one account
  • ✓Staff logins with role gating for the whole crew
  • ✓Advanced Foreman: auto review sends + warm-list re-engagement
  • ✓API, Zapier + webhooks
  • ✓Dedicated account manager + white-glove setup

Best for: established businesses ready to scale up.

Get Premium →

🧰 Just want the tools? Quotes, invoices, payments, scheduling and marketplace job leads without the AI receptionist: Tools plan, $79/mo founding price →

🔒 Setup slots are limited. We manually onboard each customer in 7 days. Taking bookings now.

💚 Save 15% with annual billing. Pay yearly, get 2 months free on any plan.

❓ Not sure which tier fits? Book a 20-min demo. We'll tell you straight which one you actually need. No upsells.

Answering service for every trade

Built for how each trade works, from emergency callout to booked-in quote.

PlumbersElectriciansHVAC / Air ConBuildersLandscapersRoofersPaintersTilersPest ControlCarpentersCleanersLocksmiths

Guides & comparisons

GuideAnswering service for tradiesExplainerAI receptionist for tradiesBuyer's guideBest apps for tradies in Australia 2026CalculatorCost of missed calls for tradiesGuideAnswering service vs virtual receptionistGuideAnswering service vs voicemailBuyer's guideBest answering service for Aussie tradiesGuideAfter-hours answering for tradiesExplainerHow AI receptionists work for tradiesDataTradie missed-call statisticsCompareBackOnTools vs SophiieCompareBackOnTools vs Johnni.aiCompareBackOnTools vs OfficeHQ

Questions we get asked all the time

Ready to stop losing jobs to voicemail?

Book a 20-minute demo. You'll hear your AI receptionist handle a real call. If it doesn't make immediate sense for your business, we'll tell you straight.

Book my demo →
WhatsApp usluigi@backontools.com.au· Serving tradies across Australia
About us·Reviews·AI vs human
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