Setup and custom builds
Every trade business has the bit that does not fit the software. The job sheet your blokes actually fill in. The way you stage a claim. The supplier you buy from. Tell us what it is and we build it, on the platform you are already paying for.
Tell us what you need →Done-for-you setup
$499 one-off
On top of any plan
You do nothing. We port or forward your number, load your price book off your last ten invoices, build your job templates, set your hours and your after-hours rules, put your crew in, and run a live test call with you on the phone before you rely on it.
Custom build
Scoped to your budget
Quoted after one conversation
The parts of your business nobody else's software has. Your own job sheet, your own quote format, the way your progress claims are staged, a link into the wholesaler you actually buy from, a screen for the thing your trade does that no template covers.
Most people asking for a custom build do not need one. The product already runs quotes, invoices, jobs, the calendar, the price book, materials, crew, timesheets, compliance and the phone. If what you want is in there, we will point at it and charge you nothing for the conversation.
Where it earns its money is the part of your business that is genuinely yours. These already exist because a tradie asked for them:
Six questions. It goes to the founder, who reads it and comes back with what it takes and what it costs.
Setup is us doing the configuration you would otherwise do yourself: your number, your prices, your templates, your crew. The product does not change. A custom build changes the product — new screens, a workflow that does not exist yet, an integration into something you use. Setup is $499 and takes days. A custom build is scoped and quoted after a conversation.
Probably not, and we will tell you if you do not. Most trade businesses are covered by what is already there, and the honest answer is usually 'start on a plan, use it for a month, then tell us the one thing it will not do'. Paying for a build you did not need is how people end up resenting software.
It depends entirely on what it is, which is why the form asks what you have to spend before anyone quotes. We scope to the number you give and we do not come back above it. If what you want genuinely cannot be done inside your budget, we say so in one sentence and offer the nearest real thing.
You own the workflow and your data, always. It runs on the BackOnTools platform, so it keeps working and keeps getting maintained as the rest of the product moves. You are not left holding a one-off that breaks the first time something upstream changes.
Yes, and that is a big part of why this page exists. The product ships with ten trades set up properly and a general profile for everything else. If yours is not one of the ten, tell us on the form and building yours out properly is exactly the kind of thing we do.
Start on a plan, use it for a month, then tell us the one thing it will not do. That is a better brief than anything you could write today, and it costs you nothing to find out.
