A human answering service takes messages for $389 a month. Ours answers, quotes from your price book and books the job into your calendar, with quoting, invoicing and payments included. No lock-in, cancel any time.
Your trade's whole toolkit
The business OS built for your trade, minus the AI receptionist.
Founding price, locked in for life
Free setup · no lock-in · no per-user fees
Year 1 total: $708
Claim founding spot →Get every call
Solo tradie who wants the phone answered and the job booked, plus the whole toolkit.
New price, everything in Tools included
Free setup · no lock-in · no per-user fees
Year 1 total: $1,188
Get started →Run the whole business
Busy tradie or small crew who wants the office to run itself.
New price
Free setup · no lock-in · no per-user fees
Year 1 total: $2,364
Get started →Multi-trade & scale
Crew or multi-trade operation that wants it run for them.
New price
Free setup · no lock-in · no per-user fees
Year 1 total: $4,188
Get started →All prices in AUD. GST not included. Month-to-month, cancel any time.
The full platform, grouped by what it does for you. Every trial unlocks the lot for 14 days.
| Feature | Tools | Receptionist | Pro | Premium |
|---|---|---|---|---|
| 24/7 AI receptionist with 9 trade-tuned voices | · | ✓ | ✓ | ✓ |
| Books jobs into your calendar from calls | · | ✓ | ✓ | ✓ |
| Quotes from your price book on the call | · | ✓ | ✓ | ✓ |
| SMS summary + recording of every call | · | ✓ | ✓ | ✓ |
| Emergency triage + instant alerts | · | ✓ | ✓ | ✓ |
| Emergency surge mode control: set how after-hours emergencies get handled, auto by your hours, always on, or off | · | ✓ | ✓ | ✓ |
| Booking link + free tradie website | ✓ | ✓ | ✓ | ✓ |
| Custom caller intake fields | · | · | ✓ | ✓ |
| Multi-trade AI lines (2+ trades) | · | · | · | ✓ |
| Feature | Tools | Receptionist | Pro | Premium |
|---|---|---|---|---|
| Invoices with pay links | ✓ | ✓ | ✓ | ✓ |
| Stripe deposits + card payments | ✓ | ✓ | ✓ | ✓ |
| Automated quote follow-ups: unanswered quotes get chased | ✓ | ✓ | ✓ | ✓ |
| Money-on-the-table catcher: finished jobs with no invoice flagged, one-tap billed | ✓ | ✓ | ✓ | ✓ |
| Progress claims: bill accepted quotes in stages, over-billing blocked | ✓ | ✓ | ✓ | ✓ |
| Variations: scope changes quoted + client sign-off link | ✓ | ✓ | ✓ | ✓ |
| Variation register: every scope change on record with who approved it and when, plus a do-not-start flag until it's signed | ✓ | ✓ | ✓ | ✓ |
| Chain radar: every payer scored from your own invoices, average days to pay, overdue now and who to watch before the next job | ✓ | ✓ | ✓ | ✓ |
| Automated payment chasing: overdue invoices chased on a smart ladder | ✓ | ✓ | ✓ | ✓ |
| AI voice-call chase step: a polite AI phone call when reminders get ignored | · | · | ✓ | ✓ |
| Cashflow radar: a 6-week forecast | · | · | ✓ | ✓ |
| GST/BAS + job profit reports | · | · | ✓ | ✓ |
| Live job costing: margin + budget burn on every job | · | · | ✓ | ✓ |
| Pricing Coach: see what similar quotes actually won at, while you're pricing | · | · | ✓ | ✓ |
| Win rate coach: your quote win rate by price range, worked out from quotes you already send | ✓ | ✓ | ✓ | ✓ |
| Expenses + receipt scan | · | · | ✓ | ✓ |
| Supplier invoice scan → materials price book | · | · | ✓ | ✓ |
| 1,400+ item AU materials catalogue, typeahead priced from day one | ✓ | ✓ | ✓ | ✓ |
| AI material suggestions: pick a job, get its likely materials, one-tap add | · | · | ✓ | ✓ |
| Purchase orders + inventory | · | · | ✓ | ✓ |
| Feature | Tools | Receptionist | Pro | Premium |
|---|---|---|---|---|
| Dispatch board + route optimizer | · | · | ✓ | ✓ |
| Plan-my-day route: morning brief push, drive times between stops, running-late warnings, one-tap on-my-way | · | · | ✓ | ✓ |
| GPS live ETA texts to customers | · | · | ✓ | ✓ |
| Timesheets + payroll export | · | · | ✓ | ✓ |
| Geofence clock-in | · | · | ✓ | ✓ |
| Subcontractor management | · | · | ✓ | ✓ |
| Safety forms (SWMS/JSA) with conditional logic | · | · | ✓ | ✓ |
| Compliance certificates: fill, sign, email the client's copy on site | · | · | ✓ | ✓ |
| Cert vault: every compliance cert saved to the client and property, texted on completion, resent in two taps, expiry tracked | ✓ | ✓ | ✓ | ✓ |
| Insurance packs: one button turns a storm job into the insurer-ready PDF with the scope, costs and site photos | ✓ | ✓ | ✓ | ✓ |
| Job checklists + templates | · | · | ✓ | ✓ |
| Trade Programs: a preset pack for your trade (job templates, checklists, recurring rounds, callout presets) applied in one tap | ✓ | ✓ | ✓ | ✓ |
| Weather auto reshuffle: rain forecast on an outdoor job pings you the evening before, one tap moves it to the next dry day and texts the client | ✓ | ✓ | ✓ | ✓ |
| Recurring jobs: standing maintenance schedules itself | ✓ | ✓ | ✓ | ✓ |
| Maintenance contracts: term, SLA + auto-invoice each cycle | ✓ | ✓ | ✓ | ✓ |
| Service contracts: annual and 6-monthly plans per client, visits auto-booked, renewals chased by SMS, recurring revenue tracked | ✓ | ✓ | ✓ | ✓ |
| QR asset tags: equipment service history on site | ✓ | ✓ | ✓ | ✓ |
| Licence + insurance renewal tracking | · | · | ✓ | ✓ |
| Staff logins with role gating | · | · | · | ✓ |
| Feature | Tools | Receptionist | Pro | Premium |
|---|---|---|---|---|
| Client CRM + 2-way SMS | ✓ | ✓ | ✓ | ✓ |
| Marketplace job leads: bid free, keep 100% | ✓ | ✓ | ✓ | ✓ |
| Review requests → Google | ✓ | ✓ | ✓ | ✓ |
| Customer campaigns + referral asks | · | · | ✓ | ✓ |
| Win-back automation | · | · | ✓ | ✓ |
| Client self-serve portal | · | · | ✓ | ✓ |
| Outbound sales recall | · | · | ✓ | ✓ |
| Feature | Tools | Receptionist | Pro | Premium |
|---|---|---|---|---|
| Foreman daily briefing + hot-lead alerts | · | · | ✓ | ✓ |
| Weekly business health report: your numbers, money owed + missed-job value, every Monday | ✓ | ✓ | ✓ | ✓ |
| Ask Foreman: plain-English business Q&A | · | · | ✓ | ✓ |
| Field Help: photo AI part ID + AS/NZS guidance | · | · | ✓ | ✓ |
| Lighting Designer: floor plan to downlight layout | · | · | ✓ | ✓ |
| Playbook knowledge base | · | · | ✓ | ✓ |
| Advanced Foreman: auto review sends + warm-list re-engagement | · | · | · | ✓ |
| Feature | Tools | Receptionist | Pro | Premium |
|---|---|---|---|---|
| iOS app | ✓ | ✓ | ✓ | ✓ |
| Xero integration | · | · | ✓ | ✓ |
| ServiceM8 integration | · | · | ✓ | ✓ |
| API, Zapier + webhooks | · | · | · | ✓ |
| Dedicated account manager | · | · | · | ✓ |
| White-glove setup + training | · | · | · | ✓ |
Jobber charges $99/mo extra just for the AI receptionist. Ours comes with the whole business, no per-user fees, ever.
| Platform | Pricing | AI receptionist | Per-user fees |
|---|---|---|---|
| BackOnTools | Tools $59/mo, AI receptionist from $99/mo | Included from $99/mo, with the whole toolkit | None, whole crew included |
| ServiceM8 | Bundles from $29 to $349/mo | Extra add-on | Usage-capped bundles |
| Tradify | $48 to $62 per user, per month | Not included | Every user pays, a crew of 5 is $240+/mo |
| Jobber | $69 to $349/mo plans | $99/mo add-on (included only on the $599 Plus plan) | Higher plans for more users |
| simPRO | Custom enterprise quote | Not included | Quoted per seat |
| Hipages | $139 to $649/mo in lead credits. A Starter plan buys roughly 2 to 3 leads, each shared with up to 3 tradies | None. It sells you leads, it doesn't answer your phone or run your jobs | 6 to 12 month contracts standard |
Competitor pricing from their public pricing pages and published plan reviews, as at August 2026, in the currency shown on each page. Hipages sells shared job leads on credit subscriptions rather than software. Plans and inclusions change, so check their sites for current figures.
Do your own maths: if your average job is worth a few hundred dollars and your phone rings out even twice a week while you're on the tools, that's more than $99 a month walking to the next tradie who answered. One booked call covers the month.
Plumber
$450 avg job
2 rings out/week
$900/week walks
Electrician
$400 avg job
2 rings out/week
$800/week walks
Builder
$1,500 avg job
1 rings out/week
$1,500/week walks
Your trade's whole toolkit without the AI receptionist: quotes, invoices, payments, service contracts, cert vault, insurance packs, variation lock, chain radar, win rate coach, weather watch, Trade Programs, marketplace job leads and the iOS app. $59/month founding price, locked in for life, unlimited jobs and no per-user fees. Want the phone answered too? Move to any AI plan. Tools is included in all of them.
No. All plans are month-to-month, cancel any time with no cancellation fee. Your 14-day free trial starts the day your AI receptionist is built, connected to your number and live on your calls, not the day you sign up. Every feature is unlocked during the trial; after it, features gate to the plan you pick. We capture payment by SMS link after the trial, only if you keep it.
No. Self-serve setup is free: pick your trade, the Trade Program configures the app for it, forward your number and you're live. Want it done for you instead? For a one-off $499 we build your receptionist, load your price book, set your emergency rules, port or forward your number and stay on the phone until your first live AI-answered call. Optional on any plan, included on Premium.
Receptionist includes 60 AI-answered calls a month, Pro includes 150, Premium is unlimited. Go over and it's $1 per extra call, and your bill is always capped at the next plan's price, so busy months just mean it's time to upgrade. We never cut your line off mid-month.
No, and there never will be. One flat monthly price covers your whole crew. Tradify charges $48 to $62 per user per month, so a crew of five pays $240+ before they've booked a job. Our Premium plan gives every staff member their own login at one flat $349.
Yes. The receptionist answers the phone; the rest of the app runs the business it books. Quoting, invoicing, payments, an AI payment chaser, cashflow forecasting, GST/BAS reports, dispatch, timesheets, safety forms, campaigns, and a Foreman AI you can ask anything. See the full matrix above.
Yes. Upgrade any time and the new plan starts immediately. Downgrading takes effect at the end of your current billing month. If you're unsure, start on Receptionist and upgrade once you see the call volume.
No setup fee, nothing charged today. Your monthly subscription only starts when you go live (within your 7-day setup window) and decide to keep it. We invoice via Stripe, pay by card. No surprise fees.
No. You get a dedicated AI number, and you forward your existing number to it. Callers dial the same number they always have. You can also use the new number directly for ads or your website. Many customers do both over time.
Call the demo line and hear the AI in action. Then book a 20-minute chat and we'll work out which plan fits your business.
Your website, sorted
Every button rings the AI that answers, books and quotes. All on your BackOnTools number.
one-off · free on Premium
Keep the website you already have. We drop in booking, your AI receptionist and reviews, so every button rings the AI that answers, books and quotes.
half price with your receptionist
A bespoke one-pager or full site by Maison Turco, the studio behind BackOnTools. Mobile-fast, live this week, every button wired to your AI.
tired old site, done properly
Got a dated site that wins you nothing? We rebuild it end to end, wired into BackOnTools so it books jobs while you're on the tools.
Every plan includes a free BackOnTools site that gets you found and takes bookings. Builds by Maison Turco, the studio behind BackOnTools.
