Built for Australian electricians
Stop losing 2am RCD-trip calls.An AI sparky receptionist answers every call, first ring.
Sparkies lose tens of thousands a year to calls they never get to answer. BackOnTools is the AI receptionist built for the way electrical work actually runs — RCD-vs-circuit triage, switchboard-upgrade quotes, EV charger intake, Compliance Certificate awareness, 24/7.
Try it before you trial it
Ring this number. Talk to it like a customer with a switchboard tripping every five minutes. Hang up. Then come back and start your trial.
0468 067 428
Live Sparky AI · answers in 1 ring · runs 24/7
Standard call rates apply. Demo agent uses the same brain we'll provision for your line.
How it works for sparkies
From missed switchboard call to booked fault-find — in 60 seconds.
Phone rings — AI answers first ring
Every incoming call goes to your AI sparky receptionist. No hold queue, no "we'll call back Monday". A real Aussie-sounding voice, 24/7. Owner-occupier rings at 11pm with a switchboard that won't stop tripping — answered in two rings flat.
Electrical-specific intake
The AI runs the same checklist a 20-year sparky would: which RCD's tripping, has it tripped before, what was on at the time (stove? hot-water? oven?), age of the switchboard, single-phase or three-phase, switchboard-level or circuit-level. Safety red flags (burning smell, smoke, water-affected board) escalate straight to a Luigi callback.
Quote from YOUR pricebook + book to YOUR calendar
On Pro and Premium, the AI quotes ranges from your real pricebook — "between $190 and $280 for the call-out plus $140 to $220 for the RCD replacement, switchboard upgrade between $1,800 and $2,800" — and books the job into your calendar based on your set availability. No invented numbers.
Structured SMS brief lands on your phone
Within 60 seconds of hang-up: caller's name, address, fault type, urgency rating, quoted price, callout window, Compliance Certificate flag, and a Tap-to-call button. ServiceM8 job card auto-created. You decide: confirm, ring the customer back, or tap "swap to me" if you're free.
What the AI handles for you
Electrical intake the AI runs without you lifting a finger.
RCD-vs-circuit triage
Switchboard-level RCD repeatedly tripping vs a single circuit dropping? AI walks the caller through reset + which device is on which circuit, classifies fault-find vs replacement, and quotes the range. Burning smell or smoke? Escalates immediately.
Switchboard-upgrade quoting
1960s ceramic-fuse board, 1980s hexagonal MCB, modern RCBO board — AI asks for a quick photo via SMS link and quotes from your pricebook ($1,800–$2,800 typical) with single-phase vs three-phase upgrade ranges. Books the assessment window.
Downlight install intake
Number of downlights, ceiling type (plasterboard, raked, insulated), existing-circuit-add vs new-circuit, dimmable or smart. AI quotes the per-light range from your pricebook and adds an install window. ServiceM8 job card pre-filled.
EV-charger triage
Tesla Wall Connector vs Zappi vs single-phase 7.4kW, distance from switchboard, three-phase available or not, load-management requirements. AI quotes the typical range ($1,200–$1,800 single-phase, more for three-phase + cable run) and books the site visit.
Compliance Certificate questions
Caller wants to know if the job needs a CoES (VIC) or eSafe (NSW). AI confirms when one's required, captures the property address, flags the certificate requirement on the SMS brief so you arrive with the right paperwork.
Repeat-customer recognition
Phone-number match against your existing customer list pulls up prior job notes, last switchboard photo, and previous quotes — caller hears "we did your kitchen lighting in March, want us back to add a circuit for the new oven?"
Plans built for sparkies
Less than $200 a month to stop losing one 2am switchboard call.
One downlight install covers six months of Starter. One switchboard upgrade covers the year.
Starter
Never miss a call
+ $497 setupSetup fee waived ✓
- ✓AI answers every call, qualifies the job
- ✓SMS summary to you within 60 seconds
- ✓Unlimited calls, 24/7 coverage
- ✓Email support
Pro
Answer, quote & book — recommended for sparkies
+ $997 setupSetup fee waived ✓
- ✓Everything in Starter
- ✓Pricebook quotes on call (per-circuit + per-light)
- ✓AI books fault-finds into your calendar
- ✓ServiceM8 + Tradify integration
- ✓Compliance Certificate prompt on every job
Premium
Full service for multi-van electrical crews
+ $1,497 setupSetup fee waived ✓
- ✓Everything in Pro
- ✓Dedicated account manager
- ✓Multi-van dispatch logic
- ✓White-glove onboarding + monthly tune-up
14-day free trial from activation. Cancel any time, no card charged until live.
FAQ
Quick answers, sparky-style.
Does it work after-hours and on weekends?+
Yes — 24/7. The AI answers at 2am Sunday switchboard trips, public holidays, Christmas Day. That's where sparkies lose the most money: someone whose RCD keeps flipping at 11pm rings four electricians and books the first one that picks up. Calls outside your set work hours get flagged as after-hours and quoted with your weekend rates.
How does it quote an electrical job over the phone?+
From your real pricebook, always in ranges — "between $190 and $280 for the call-out plus $140 to $220 for the RCD replacement", "switchboard upgrade between $1,800 and $2,800", "six LED downlights between $480 and $720". You load the ranges once during setup. The AI never invents numbers. Uncertain quotes are flagged for a Luigi callback rather than guessed.
Does it understand Compliance Certificates?+
Yes. The intake asks whether the job needs a CoES (VIC), eSafe (NSW) or state-equivalent Compliance Certificate, captures the property address for the certificate, and flags the CoES-required column on your SMS brief. You arrive with the right paperwork and the customer's expectations are set on the call.
Can I cancel the trial?+
Cancel any time during the 14-day trial. The trial only starts from the activation date, not the day you sign up. We don't charge your card until you're live and answering real calls. No contracts, no lock-in.
Next 2am switchboard call is already coming.
Free 14-day trial from activation. Setup waived this week. Card saved, nothing charged until your AI is live.
Sparky demo line · runs the same AI we'll set up for you · standard call rates apply.