Built for Australian HVAC techs
Stop losing 9pm 38°C dead-split calls.An AI HVAC receptionist answers every call, first ring.
HVAC techs lose tens of thousands every Australian summer to calls they never get to answer. BackOnTools is the AI receptionist built for the way HVAC work actually runs — heatwave after-hours intake, Daikin-vs-Mitsubishi qualification, service-vs-replace triage, refrigerant red flags, ducted vs split categorisation, 24/7.
Try it before you trial it
Ring this number. Talk to it like a customer whose wall split won't kick on at 9pm during a heatwave. Hang up. Then come back and start your trial.
0468 061 976
Live HVAC AI · answers in 1 ring · runs 24/7
Standard call rates apply. Demo agent uses the same brain we'll provision for your line.
How it works for HVAC techs
From missed heatwave panic call to booked service-or-swap — in 60 seconds.
Phone rings — AI answers first ring
Every incoming call goes to your AI HVAC receptionist. No hold queue, no "we'll call back Monday". A real Aussie-sounding voice, 24/7. Brunswick owner-occupier rings at 9pm Saturday with a dead wall split and a toddler not sleeping — answered in two rings flat.
HVAC-specific intake
The AI runs the same checklist a 20-year HVAC tech would: indoor and outdoor unit status, any noise from the compressor, breaker tripped or not, brand and model number off the wall plate, age of the unit, last service date, warranty status. Safety red flags (refrigerant smell, water leak from indoor unit, ice on the lines, child or elderly resident in a 38°C room) escalate straight to a Luigi callback.
Quote from YOUR pricebook + book to YOUR calendar
On Pro and Premium, the AI quotes ranges from your real pricebook — "between $190 and $280 for the service call plus $150 after-hours surcharge, a full 5.0kW split replacement runs between $4,500 and $6,200, a 3-zone ducted refit between $9,500 and $14,000" — and books the assessment into your calendar based on your set availability. No invented numbers.
Structured SMS brief lands on your phone
Within 60 seconds of hang-up: caller's name, address, unit brand + age + symptom, urgency rating, quoted price, after-hours surcharge flag, callout window, and a Tap-to-call button. ServiceM8 job card auto-created with brand + symptom pre-filled. You decide: confirm, ring the customer back, or tap "swap to me" if you're free.
What the AI handles for you
HVAC intake the AI runs without you lifting a finger.
Heatwave after-hours triage
9pm Saturday, 38°C still outside, wall split won't kick on. AI walks the caller through breaker check, remote battery check, indoor unit reset, error-code readout if displayed. Classifies as service-call vs same-night emergency vs morning callback, quotes the after-hours surcharge range, and books accordingly.
Brand + age qualification
Daikin, Mitsubishi Electric, Fujitsu, Panasonic, Hitachi, LG, Samsung, Kelvinator, Toshiba — AI asks for the model number off the wall plate, asks the age of the install, and asks when the unit was last serviced. Older Daikin R22 retrofit jobs are flagged so you arrive with the right gas and parts.
Ducted vs split categorisation
Wall split, multi-head split, cassette, ducted reverse-cycle with zones, ductless mini-split. AI asks the caller to describe the indoor unit and classifies the job. Ducted refits and zone-controller faults are quoted in higher ranges with a site-visit prerequisite booked in.
Service-vs-replace decision
12-year-old unit with a blown compressor? AI runs the talking points: gas changeover cost, refrigerant availability for older R22 systems, replacement cost band, energy-savings payback on a modern inverter. Books a quote visit for a swap rather than wasting your time on a non-economic repair.
Refrigerant-leak red flag
Caller mentions a sweet smell near the indoor unit, oil residue around outdoor lines, or unit cycling on and off — AI flags refrigerant leak risk on the SMS brief, captures the indoor-air symptom description, and escalates to immediate callback rather than booking a routine visit.
Repeat-customer recognition
Phone-number match against your existing customer list pulls up prior job notes, last service date, indoor and outdoor unit brand+model — caller hears "we serviced your Hawthorn ducted system back in October, want us back for the bedroom split?"
Plans built for HVAC techs
Less than $200 a month to stop losing one 9pm heatwave call.
One Saturday-night service call covers six months of Starter. One full split replacement covers the year.
Starter
Never miss a call
+ $497 setupSetup fee waived ✓
- ✓AI answers every call, qualifies the job
- ✓SMS summary to you within 60 seconds
- ✓Unlimited calls, 24/7 coverage
- ✓Email support
Pro
Answer, quote & book — recommended for HVAC
+ $997 setupSetup fee waived ✓
- ✓Everything in Starter
- ✓Pricebook quotes on call (service + after-hours + replacement)
- ✓AI books service visits into your calendar
- ✓ServiceM8 + Tradify integration
- ✓After-hours surcharge prompt on every call
Premium
Full service for multi-van HVAC crews
+ $1,497 setupSetup fee waived ✓
- ✓Everything in Pro
- ✓Dedicated account manager
- ✓Multi-van dispatch logic
- ✓White-glove onboarding + monthly tune-up
14-day free trial from activation. Cancel any time, no card charged until live.
FAQ
Quick answers, HVAC-style.
Does it work after-hours and on weekends during a heatwave?+
Yes — 24/7. The AI answers at 9pm Saturday dead-split panics, public holidays, Christmas Day, every 38°C day. That's where HVAC techs lose the most money: a Brunswick mum with a toddler not sleeping rings four techs in seven minutes and books the first one that picks up. Calls outside your set work hours get flagged as after-hours and quoted with your weekend + heatwave surcharges.
How does it quote an HVAC job over the phone?+
From your real pricebook, always in ranges — "between $190 and $280 for the service call plus $150 after-hours surcharge", "5.0kW split replacement between $4,500 and $6,200", "3-zone ducted refit between $9,500 and $14,000". You load the ranges once during setup. The AI never invents numbers. Uncertain quotes — refrigerant leaks, R22 retrofits, gas-changeover units — are flagged for a Luigi callback rather than guessed.
Does it handle brand, age and warranty questions?+
Yes. The intake asks brand (Daikin, Mitsubishi Electric, Fujitsu, Panasonic, Hitachi, LG, Samsung, Kelvinator, Toshiba), model number off the wall plate, age of the install, last service date, and whether the warranty might still apply. The structured SMS brief gives you brand + age + warranty status before you ring back, so you arrive with the right gas and the right part.
Can I cancel the trial?+
Cancel any time during the 14-day trial. The trial only starts from the activation date, not the day you sign up. We don't charge your card until you're live and answering real calls. No contracts, no lock-in.
Next 9pm heatwave call is already coming.
Free 14-day trial from activation. Setup waived this week. Card saved, nothing charged until your AI is live.
HVAC demo line · runs the same AI we'll set up for you · standard call rates apply.