Built for Australian plumbers
Stop losing Sunday-night flood calls.An AI plumber receptionist answers every call, first ring.
Plumbers lose around $52,000 a year to calls they never get to answer. BackOnTools is the AI receptionist built for the way plumbing actually works — gas-leak triage, hot-water-system intake, slab-leak red flags, 24/7.
Try it before you trial it
Ring this number. Talk to it like a customer with a flooded kitchen. Hang up. Then come back and start your trial.
0468 096 380
Live Plumber AI · answers in 1 ring · runs 24/7
Standard call rates apply. Demo agent uses the same brain we'll provision for your line.
How it works for plumbers
From missed call to job booked — in 60 seconds.
Phone rings — AI answers first ring
Every incoming call goes to your AI plumber receptionist. No hold queue, no "we'll call back Monday". A real Aussie-sounding voice, 24/7. Owner-occupier rings at 9pm Sunday with a leaking hot-water unit — answered in two rings flat.
Plumbing-specific intake
The AI runs the same checklist a 20-year plumber would: where's the water coming from, can you see a shut-off valve, is the gas off, how old's the hot-water unit, slab or under-sink, owner-pay or insurance scope. Red flags (gas smell, slab leak, sewage backup) escalate immediately.
Quote from YOUR pricebook + book to YOUR calendar
On Pro and Premium, the AI quotes ranges from your real pricebook — "between $190 and $280 for the call-out plus the hot-water unit, $1,800 to $2,600" — and books the job into your calendar based on your set availability. No invented numbers.
Structured SMS brief lands on your phone
Within 60 seconds of hang-up: caller's name, address, job type, urgency rating, quoted price, callout window, and a Tap-to-call button. ServiceM8 job card auto-created. You decide: confirm, ring the customer back, or tap "swap to me" if you're free.
What the AI handles for you
Plumbing intake the AI runs without you lifting a finger.
Gas-leak triage
Strong gas smell? AI tells the caller to leave the property and call 1800-GAS-LEAK first, then schedules your callout for verification. No quote on call — safety-first.
Hot-water-system intake
Age of unit, electric/gas/heat-pump, storage size, error code, warranty status. AI quotes a repair range vs full changeover and books a same-day diagnostic when possible.
Slab-leak red flags
Warm patches on the floor, hissing under the slab, unexplained water bill spike? AI flags it as a slab-leak suspect, quotes detection range, and prioritises the booking.
Insurance vs owner-pay
AI asks who's footing the bill — direct-pay homeowner, strata, real-estate-managed, or insurance scope-of-work. Different intake template per path so you arrive ready.
After-hours surcharge handling
Call after 6pm or on a weekend? AI quotes your after-hours rate up-front, captures urgency, and offers "book for first thing tomorrow" if it's not a true emergency.
Repeat-customer recognition
Phone-number match against your existing customer list pulls up prior job notes, last-known unit, and previous quotes — caller hears "we did your bathroom in March, want us back for the laundry?"
Plans built for plumbers
Less than $200 a month to stop losing one Sunday call.
One $1,800 hot-water-unit changeover covers nine months of Starter. One slab-leak detection covers the year.
Starter
Never miss a call
+ $497 setupSetup fee waived ✓
- ✓AI answers every call, qualifies the job
- ✓SMS summary to you within 60 seconds
- ✓Unlimited calls, 24/7 coverage
- ✓Email support
Pro
Answer, quote & book — recommended for plumbing
+ $997 setupSetup fee waived ✓
- ✓Everything in Starter
- ✓Quotes from your pricebook on call
- ✓AI books jobs into your calendar
- ✓ServiceM8 + Tradify integration
- ✓Priority same-day support
Premium
Full service for multi-truck plumbing crews
+ $1,497 setupSetup fee waived ✓
- ✓Everything in Pro
- ✓Dedicated account manager
- ✓Multi-truck dispatch logic
- ✓White-glove onboarding + monthly tune-up
14-day free trial from activation. Cancel any time, no card charged until live.
FAQ
Quick answers, plumber-style.
Does it work after-hours and on weekends?+
Yes — 24/7. The AI answers at 2am Sunday, public holidays, Christmas Day. That's where plumbers lose the most money, so it's the most important window to cover. Calls outside your set work hours get flagged as after-hours and quoted with your weekend rates.
How does it quote a job over the phone?+
From your real pricebook, always in ranges — "between $190 and $280 for the call-out plus the hot-water unit, $1,800 to $2,600". You load the ranges once during setup. The AI never invents numbers. Uncertain quotes are flagged for a callback rather than guessed.
Does it integrate with ServiceM8?+
Yes. Every answered call lands on your phone as a structured SMS within 60 seconds, and a ServiceM8 job card is auto-created with the caller's name, address, job type, callout time, and pricing notes. Tradify integration is included on the Pro and Premium plans.
Can I cancel the trial?+
Cancel any time during the 14-day trial. The trial only starts from the activation date, not the day you sign up. We don't charge your card until you're live and answering real calls. No contracts, no lock-in.
Next Sunday-night flood call is already coming.
Free 14-day trial from activation. Setup waived this week. Card saved, nothing charged until your AI is live.
Plumber demo line · runs the same AI we'll set up for you · standard call rates apply.