Locksmith Answering Service · Australia · 24/7

Answer Every Lockout.
Every Single One.

9pm on a Tuesday. Someone’s locked out of their house with kids inside. They grab their phone and ring four locksmiths. Yours goes to voicemail. The locksmith who picks up charges a $250 after-hours callout. That job took less than a second to lose.

That’s the urgency window for a locksmith — it’s measured in seconds, not minutes. Lockouts are one of the few trade jobs where the customer is genuinely distressed and will ring four, five, six numbers until someone answers. Every one of those calls that hits your voicemail is a job handed directly to a competitor. 62% of callers don’t leave a voicemail. They just ring the next number.

BackOnTools is an AI answering service built specifically for Australian locksmiths. It picks up every call — day or night — identifies lockouts immediately, pages you within seconds, and books standard work straight into your calendar. You stay on the job. The phone stays answered.

📞 Hear it for yourself

Call +61 468 096 380 — that’s our live demo. Ask about a lockout callout or a deadbolt upgrade. You’ll know in 90 seconds whether this is right for your business.

Book a 20-min demo →Call the AI now 📞 +61 468 096 380

What missed lockout calls are actually costing you

A locksmith missing four calls a week — conservative for a solo operator — at an average of $200 per job. After-hours callouts run $200–$350, which pushes the average higher on any week with evening work. Take the conservative number.

$800

Lost per week

4 missed calls × $200 avg

$41,600

Lost per year

Conservative estimate

$197/mo

BackOnTools Starter

$2,364/year all-in

Push the after-hours callout rate to $300 average and those numbers climb fast. The locksmith business has a structural advantage most trades don’t: a portion of your work is genuinely urgent, which means customers will pay more and commit faster. The only thing standing between you and that revenue is answering the phone.

How it handles every type of locksmith call

Not every call is a lockout. BackOnTools knows the difference and responds correctly.

Answers immediately and identifies lockout vs standard job.

Every call is answered on the first ring in your business name. The first thing it works out: is this a lockout emergency, or a standard booking? It asks the right questions — are you locked out right now, or are you looking to get work done? That single distinction changes everything about how the call is handled.

Lockouts paged to you within seconds — address and caller details.

For any active lockout — residential, commercial, car — it pages you immediately with the caller's name, address, and a summary of the situation. You decide whether to take the job. The caller is kept on the line (or sent a confirmation SMS) while you're notified. No delay, no message left for the morning.

Standard jobs booked straight into your calendar.

Lock changes, key cutting, deadbolt installs, master key systems, security upgrades — it books these into your next available slot, quotes your standard pricing, and confirms with the customer. They hang up with a booking. You get an SMS summary. No callbacks needed.

It knows locksmithing. Not just phones.

During your setup week, we train BackOnTools on your business specifically — the jobs you do, the jobs you don’t, your pricing structure, and your emergency rules.

Common jobs it handles well: residential and commercial lockouts, lock changes and upgrades, key cutting and duplication, deadbolt installations, master key systems, rekeying after a break-in or tenancy change, and security consultations.

After-hours callout protocol:it understands that lockouts are never “can I leave a message” situations. Whether it’s midnight or 6am, any active lockout gets paged to you immediately, not queued for the morning.

Pricing: we load your standard callout rates — daytime, after-hours, public holidays — plus pricing for common jobs. It quotes these confidently, notes that final pricing is confirmed on arrival, and never makes up a number.

What it won’t do:quote jobs outside your pricing list, make guarantees you can’t keep, or bluff when it doesn’t know the answer. If something falls outside its knowledge, it takes the caller’s details and tells them you’ll ring back.

What this looks like for a working locksmith

Case: Dave’s locksmith business, Melbourne

Dave runs a locksmith business in Melbourne. 40% of his work is after-hours lockouts — the kind of calls that come in after 8pm and on weekends. Before BackOnTools, he was missing most of those calls while he was already on a job with his hands full. He’d ring back an hour later and half the time they’d already found someone else.

Now his phone is “answered” 24/7. Lockouts get paged to him immediately — address, name, and a two-line summary. Daytime bookings for lock changes and key cutting go straight into his calendar. His after-hours revenue doubled in the first month. He didn’t change his pricing, his marketing, or his service area. He just stopped missing calls.

Plans for locksmith businesses

Three plans. No lock-in. Cancel any time.

Starter

$197/month

Setup free

Every call answered in your business name. Caller details captured and texted to you within seconds. Lockout vs standard job triage. FAQ handling for your common services.

Pro

$297/month

Setup free

Questions locksmiths ask us

Can it handle lockout emergencies at 2am?+

Yes. BackOnTools is live 24/7, 365 days a year including weekends and public holidays. When someone rings about a lockout at any hour, it identifies the emergency and pages you immediately — not in the morning, right now. You decide whether to respond.

How fast does it page me for lockouts?+

Within seconds of the call ending. An SMS fires to your mobile with the caller's name, address, and a brief description. You see it in real time and decide whether to take the job. If you're on another job and unavailable, it can let the caller know you'll ring them back shortly.

Does it handle both residential and commercial lockouts?+

Yes. During setup we train it on your service area and job types. Residential lockouts, commercial property lockouts, vehicle lockouts if that's in your remit — it asks the right questions to triage the call and get you what you need to decide on the job.

What standard locksmith jobs does it book?+

Any non-urgent job you do regularly: lock changes and upgrades, deadbolt installations, key cutting and duplication, master key systems, rekeying after a break-in or new tenancy, security consultations. It books these into your calendar with the customer confirmed and waiting.

Can it quote callout fees?+

Yes. We load your standard rates during setup — daytime callout, after-hours callout, and any standard job pricing you want quoted. It handles these with confidence and notes that final pricing is confirmed on arrival. It never invents a price — only the rates you tell us about.

Will callers know it's AI?+

Most won't. The voice is natural and conversational — it pauses, acknowledges what the caller says, and asks sensible follow-up questions. We've had locksmith business owners call their own number and not realise it was the AI until 30 seconds in. Call +61 468 096 380 to hear it yourself.

Is there a lock-in contract?+

No. Month to month, cancel any time, no exit fees. If it doesn't save you money in your first month, we'll fix whatever isn't working or refund you in full.

Never let a lockout go to your competitor again

Every missed lockout call is a job that went to whoever picked up. BackOnTools makes sure that person is you — on every call, at every hour, whether you’re on a job or asleep. Set up in seven days. No lock-in.