Pest Control Answering Service · Australia · 24/7

Never Miss Another
Pest Control Call.

A homeowner finds what looks like termites in the wall cavity during a weekend reno. Total panic. They ring four pest controllers on a Saturday afternoon. Three go to voicemail. One picks up and books a Monday inspection. At $600 for a termite inspection and treatment quote, that’s the job — and the homeowner won’t ring the others back.

Pest control is a high-urgency, time-sensitive business. When someone thinks they have termites, an active wasp nest, or a serious rodent problem, they ring until someone picks up. They don’t wait. They don’t leave voicemails. And 62% of callers who hit voicemail move on to the next number without leaving a message.

BackOnTools is an AI answering service built specifically for Australian pest controllers. It picks up every call, identifies the urgency correctly, books inspections into your calendar, and captures the property details you need — while you’re mid-job and can’t answer.

📞 Hear it for yourself

Call +61 468 096 380 — that’s our live demo. Describe a termite discovery or ask about a general pest inspection. You’ll know in 90 seconds whether this is right for you.

Book a 20-min demo →Call the AI now 📞 +61 468 096 380

What it does when your phone rings

Every call is answered on the first ring, in your business name. Then it gets to work.

Identifies the urgency immediately.

Active termites, wasp nests, or bee swarms? Urgent page to you straight away — not a voicemail, not a text in the morning. Standard general pest enquiries or routine inspection bookings are handled calmly and scheduled into your next available slot.

Books the inspection into your calendar.

Once urgency is established and it's a standard booking, it checks your availability and locks in the appointment. Name, address, pest type, property details — all confirmed with the customer before they hang up. Your calendar updates in real time.

Captures property details and pest type.

Property size, access requirements, pets on the property, any allergy or chemical sensitivity information, and what the caller has actually seen or noticed. You arrive at every inspection prepared — not asking the customer to repeat everything they already told the phone.

What missed pest control calls are actually costing you

Standard pest treatments average $300 per job — ants, cockroaches, spiders, general pest. But termite treatment jobs run $600 to $3,000 and above depending on the property and severity. Miss four calls a week at the conservative end and it compounds quickly.

$1,200

Lost per week

4 calls × $300 conservative avg

$62,400

Lost per year

Conservative — termite jobs run $600–$3,000+

$197/mo

BackOnTools Starter

$2,364/year all-in

A single missed termite job that converts to a full treatment can represent $1,500 to $3,000 in revenue. At those numbers, BackOnTools pays for itself on one call. Everything after that is margin you were otherwise handing to the pest controller who picked up.

BackOnTools Starter is $197 a month. Most pest controllers on our books make it back within the first week.

It knows pest control. Not just phones.

We don’t hand you a generic answering service. During your setup week, we train BackOnTools on your business — the services you offer, the areas you cover, and your urgency protocol.

Services it handles well: termite inspections and treatment quotes, general pest treatments for ants, cockroaches, spiders, and rodents, pre-purchase pest inspections, wasp and bee nest removal, and ongoing pest management programme enquiries.

Emergencies it recognises: active termite sightings, live wasp or bee nests near high-traffic areas, and severe rodent infestations in food-handling environments. These get an immediate page to you — not a scheduled callback.

Property information it captures: pest type and what the caller has observed, property access and gate codes if needed, pets on the property, known chemical sensitivities or allergies, and whether the property has had prior treatments. You arrive informed.

What it won’t do:make up treatment prices, promise same-day attendance you can’t deliver, or diagnose pest type from a vague description. If the caller’s description isn’t conclusive, it captures the details and flags it for your assessment.

Plans for pest control businesses

Three plans built around what a pest control business actually needs. No lock-in. Cancel any time.

Starter

$197/month

Setup free

Every call answered in your business name. Caller and property details captured and texted to you within seconds. Basic urgency triage — active infestation vs standard inspection booking. FAQ handling for your common services.

Pro

$297/month

Setup free

Questions pest controllers ask us

Can it handle termite emergency calls?+

Yes. It's live 24/7, 365 days a year including weekends and public holidays. When a homeowner rings about what looks like active termites, it marks the call urgent and pages you immediately — not in the morning, right now. Standard inspection bookings are scheduled without interrupting you.

What pest control jobs does it handle?+

Termite inspections and treatment quotes, general pest treatments for ants, cockroaches, spiders, and rodents, pre-purchase pest inspections, wasp and bee nest removal, and ongoing pest management enquiries. We train it during setup on the specific services you offer — so it only handles what you do.

Does it capture the right property information before booking?+

Yes. It asks about the pest type and what the caller has observed, property size, access requirements, pets on the property, and any known allergy or chemical sensitivity information. You arrive at every inspection with the details you need — not asking the customer to repeat themselves.

How does it handle wasp and bee nest calls?+

Wasp and bee nest calls are treated as urgent — callers are often distressed and the situation can escalate. It pages you immediately rather than booking these into a standard slot. We configure your specific wasp and bee response protocol during setup.

Can it book into my calendar?+

Yes. Pro and Premium plans include full calendar integration — Google Calendar, ServiceM8, Tradify, and most job management tools. When an inspection is booked, it goes straight in with the customer's name, address, pest type, and property details. No double-entry, no transcription errors.

Will callers know it's AI?+

Most won't. The voice is warm and conversational — it pauses, acknowledges what the caller described, and asks sensible follow-up questions. We've had pest control operators call their own line and not realise it was the AI until well into the call. Hear it yourself: call +61 468 096 380.

Is there a lock-in contract?+

No. Month to month, cancel any time, no exit fees. If it doesn't save you money in your first month, we'll fix whatever isn't working or refund you in full. We'd rather earn your business every month than lock you in.

Stop letting termite discoveries go to your competitor

Every missed call is an inspection booked with the pest controller who answered. BackOnTools makes sure that pest controller is you — on every call, at every hour, whether you’re mid-treatment or driving between jobs. Set up in seven days. No lock-in.