4.7 / 5, from 77 Australian tradies

“Been using BackOnTools for the phones and it’s been unreal. I don’t have to stop halfway through a job every time the phone rings anymore. Jobs just get booked and I can get on with the work.”

“Took a little bit to get everything set up how I wanted, but once it was running properly it made a noticeable difference. After-hours answering has been the biggest benefit for us.”

“Wish I found this earlier. Simple as that.”

“I run a small plumbing business and answering calls when you’re underneath a house or halfway through a job is basically impossible. We used to call people back and they’d already booked another plumber. BackOnTools has helped us stay on top of those enquiries without me constantly being on the phone.”

“Good system overall. I’d still rather personally handle some of the bigger quoting conversations, but for everyday enquiries and bookings it’s saved me heaps of time.”

“Absolute game changer for a small trade business.”

“I was pretty sceptical about having AI answer calls at first. After using it for a while I’ve completely changed my mind. Customers get looked after and I can actually focus on the job I’m being paid to do.”

“We’re a small electrical crew and the phone was becoming a nightmare. Either I’d answer it while working or I’d miss the call completely. Having BackOnTools handling incoming enquiries has made the business much easier to manage.”

“Does what I need it to do. Would love a couple more customisation options but overall very happy with it.”

“No more climbing down a ladder just to answer a sales call 😂. Proper useful bit of software.”

“The biggest thing for me has been getting my evenings back. I used to finish on site and then spend another hour going through missed calls and messages. Now most of that is already sorted.”

“Very impressed. Easy to use and saves a surprising amount of time.”

“Had a few things I wanted adjusted when we first started but once everything was set up the way our business operates it’s been great.”

“If you’re a tradie who constantly misses calls, this is worth looking at. I’ve definitely had jobs in the past go elsewhere because I took too long to call back.”

“Finally something made for how tradies actually work.”

“We’re builders, not receptionists. BackOnTools lets the boys stay focused on site while enquiries are still being handled in the background. It’s taken a lot of unnecessary admin out of my day.”

“Really handy for after-hours enquiries. That’s probably where I’ve noticed the biggest improvement.”

“Mate recommended it to me and I’ve been impressed. Didn’t realise how many interruptions I was getting until they stopped.”

“Been great for my plumbing business. Customers don’t have to wait hours for me to get off site before someone deals with their enquiry.”

“10/10. Saves me stuffing around with the phone all day.”

“Solid product. Took a little getting used to but now it’s part of our normal workflow.”

“I used to have 10–15 missed calls some days. Calling everyone back at 5pm was painful and half wouldn’t answer anyway. This has made that whole side of the business much easier.”

“The call summaries are bloody handy. I can quickly see what’s happened without having to listen through every conversation.”

“As a sole trader, anything that gives me time back is worth it. This does exactly that.”

“Good experience so far. I still jump in myself for certain customers, but having the basic enquiries handled automatically is a big help.”

“Should’ve done it six months earlier.”

“We’re a landscaping business and calls always seem to come when I’m operating machinery or talking to a client. Having something there to handle them instead of sending everyone to voicemail has been great.”

“Simple, useful and actually solves a real problem.”

“Really good for bookings and basic enquiries. Would like to see even more integrations added over time.”

“My wife used to help me catch up on calls and bookings after work. Now there’s way less of that admin sitting there at the end of the day. She’s probably happier about BackOnTools than I am 😂”

“Works well. Customers get answered, I keep working. That’s basically all I wanted.”

“I own a small tiling business with three guys on the tools. Once we got busier, managing calls became another job in itself. BackOnTools has taken a decent chunk of that workload away.”

“Had to tweak the setup a bit to suit the way we book jobs, but support was helpful and it’s been running well since.”

“Massive help during busy weeks.”

“Didn’t think I’d trust AI talking to customers but it’s honestly surprised me. For straightforward enquiries it’s perfect.”

“The amount of time I used to waste answering calls while trying to finish a job was ridiculous. Much better system now.”

“Been using it for a couple of months. Not something that replaces every conversation I need to have with customers, but it handles a lot of the repetitive stuff very well.”

“Love being able to finish a job and already know what calls came through and what needs my attention.”

“Very handy for our electrical business. Especially when the whole crew is out on jobs and nobody is sitting in an office.”

“Best part is customers aren’t just getting voicemail anymore.”

“Good value for the amount of admin it’s taken off my plate.”

“Had someone call after hours for a job and it was dealt with while I was having dinner. That’s when I realised how useful this actually is.”

“Been running my own business for 12 years and the phone has always been one of the most annoying parts. Either you interrupt the job you’re doing or risk losing the next one. This solves a lot of that problem.”

“Easy to recommend. Saves time and keeps enquiries moving.”

“I’d give it 4.5 if I could. Very good overall and keen to see what features they add next.”

“We’re chippies and most of the day nobody has clean hands or time to answer a phone. It’s been a great addition to the business.”

“Actually feels like having another person helping with the admin without needing someone sitting in the office all day.”

“Set it up because we were missing too many calls. Didn’t expect it to make as much difference as it has.”

“Useful system and pretty straightforward once everything is configured.”

“One less thing to worry about while I’m on site. Can’t complain.”

“The difference for us has been response time. People ring because they need something done, and if nobody answers they’ll just ring the next company. Now we’re not relying on me noticing a missed call two hours later.”

“Brilliant for a small business without a receptionist.”

“There was a bit of trial and error getting everything exactly how I wanted it, but now that it’s dialled in I barely think about it.”

“Used to answer calls covered in dust with tools going in the background. Customers probably appreciate this as much as I do 😂”

“Really impressed by how much admin it’s removed from the end of my day.”

“We’re a growing plumbing company and this came along at the right time. Once calls started increasing, I couldn’t keep doing everything myself.”

“Good for screening and dealing with normal enquiries. I still take over the more complicated stuff personally which works well for us.”

“Does exactly what I wanted. Keeps the phone handled while I’m working.”

“We’ve picked up enquiries that I’m almost certain would’ve become missed calls before. That’s enough reason for me to keep using it.”

“Proper time saver.”

“Really useful if you’re a small operation. A couple of features I’d like to see expanded but the core service works very well.”

“I thought voicemail was fine until I realised how many people don’t leave one. They just move onto the next tradie. Having calls answered has been much better.”

“Running a concreting business means I’m almost never in a position to answer the phone properly during the day. This has solved a massive headache.”

“My favourite part is not spending the drive home returning calls anymore.”

“Good system. Once you spend the time setting it up properly it becomes very useful.”

“We’re a family-run business and didn’t want to hire someone purely to sit on the phones. This has been a great middle ground for us.”

“Customer rang while I was in a roof space and by the time I came down the enquiry was already handled. Can’t ask for much more than that.”

“Easy five stars from me. Been a massive help.”

“Good technology and clearly designed around an actual problem trades have. Interested to see where they take it from here.”

“Being able to focus on the customer in front of me instead of constantly checking my phone is probably the biggest improvement.”

“We were getting busy enough to need help with admin but not busy enough to justify another full-time employee. BackOnTools has filled that gap nicely.”

“No dramas, works well and saves me time. Happy customer.”

“The after-hours side has been especially useful. We get a surprising number of enquiries in the evening when people get home from work.”

“Anyone who’s worked on the tools knows the pain of hearing your phone ring when you’re halfway through something. Now I don’t stress about every call I can’t answer.”

“We’ve been able to stay on top of enquiries much better since setting it up. Makes the business feel more organised without adding more admin for me.”

“Very useful overall. There’s still a few situations where I prefer speaking directly with the customer, but that’s easy enough to manage. For the everyday calls it’s been excellent.”

“I originally signed up because I wanted fewer interruptions on site. What I didn’t expect was how much better it would make the whole enquiry process. Calls get handled, I know what’s happened, and I can deal with the things that actually need me when I have time. It’s taken a lot of pressure off during busy periods and means I’m not doing a second shift of phone calls every night. Definitely one of the more useful things we’ve added to the business.”