Builder Answering Service · Australia · 24/7

Never Lose a Reno Enquiry
to Voicemail Again.

A homeowner in your area just got a quote back from another builder for $45,000. They want a second opinion. They call you — straight to voicemail. They try your mobile — voicemail again. You’re on site, hands full, and by the time you call back two hours later, they’ve already gone with the first builder. That was a $45,000 job. Gone.

Building enquiries aren’t $300 callout fees. They’re kitchen renos, extensions, decks, and fitouts — jobs worth $5,000 to $100,000 and four to twelve weeks of work. Missing one of those calls isn’t a minor inconvenience. It’s a month’s revenue walking out the door.

BackOnTools is an AI answering service built for Australian builders. It picks up every call, captures the real scope of what the customer needs, books quote site visits into your calendar, and handles storm damage callouts at any hour. You stay on the tools. The pipeline keeps moving.

📞 Hear it for yourself

Call +61 468 096 380 — our live demo. Ask for a quote on a kitchen reno or to book a deck consultation. You’ll see exactly what your customers would experience.

Book a 20-min demo →Call the AI now 📞 +61 468 096 380

More than message-taking — it captures scope

For builders, a vague enquiry is nearly worthless. “I want to redo the kitchen” could mean a $15,000 refresh or a $90,000 full reno. BackOnTools asks the questions that let you show up to a quote visit knowing what you’re actually pricing.

It captures real scope, not vague notes.

For renovation enquiries, it asks what rooms are involved, approximate size, the customer's rough budget range, their timeline, and whether they have council approval sorted. For decks and pergolas, it asks dimensions, materials preference, and site access. You arrive at a quote visit prepared.

It filters tyre-kickers before they waste your time.

When a caller says they want a full kitchen renovation but has no budget figure, no timeline, and hasn't spoken to council — that's a note, not a booking. BackOnTools flags these for you to qualify by phone before you drive out for a site visit. Real prospects get booked in.

It handles storm damage correctly.

Storm-damaged roof, broken windows, structural make-safe — urgent, page you immediately. These don't wait for business hours and BackOnTools knows it. It captures the address, the damage type, and the caller's contact details and gets them to you within seconds.

What missed building enquiries cost

The average building job runs around $1,500 at the small end — general carpentry, deck repairs, bathroom refreshes. Larger renos and extensions run $20,000 to $100,000. Using the conservative average, just two missed enquiries a week adds up fast.

$3,000

Lost per week

2 enquiries × $1,500 avg

$156,000

Lost per year

Doesn't include referrals

$197/mo

BackOnTools Starter

$2,364/year all-in

One missed kitchen reno can be $40,000–$80,000. One missed extension enquiry is $60,000–$150,000. These aren’t hypotheticals — they’re the calls going to voicemail while you’re on site.

BackOnTools Starter is $197 a month. One saved reno quote visit pays for a full year. Most builders on our books make it back inside the first fortnight.

Trained for building work — not generic calls

During your setup week, we train BackOnTools on your specific business — the types of builds you do, your service area, typical lead times, and what information you need before a quote visit is worth your time.

Common jobs it handles: kitchen and bathroom renovation enquiries, deck and pergola builds, extensions and additions, internal walls and framing, door and window installs, skirting and architrave, general carpentry repairs, and outbuildings.

Scope capture questions:for every reno enquiry it asks the job type, approximate size or rooms involved, rough budget range, desired timeline, and whether council approval is needed. You arrive knowing whether it’s a serious prospect.

What it won’t do: quote complex jobs without a site visit, commit to timelines for large builds, or promise council approvals. It books the visit and captures the brief — you close the job.

Storm and emergency callouts: roof damage, structural make-safes, broken window security — it knows these are urgent and pages you immediately rather than adding them to the standard queue.

A week in the life of a builder on BackOnTools

Real scenario

Jason runs a small building business on the Gold Coast — two apprentices, most of his work coming from word-of-mouth. He’s usually on site from 6:30am and can’t answer calls until knock-off. In a typical week, BackOnTools takes twelve enquiry calls. Eight are genuine reno and deck enquiries with scope captured — Jason has actual details before he rings them back. Three are tyre-kickers he can pre-qualify in a two-minute call instead of driving out for a pointless site visit. One was a storm damage callout on a Thursday night — paged to Jason at 8pm, on site by 9pm, emergency make-safe done before midnight. His pipeline is fuller than it’s ever been and he’s spending fewer hours chasing leads that go nowhere.

Plans for building businesses

Three plans, no lock-in, cancel any time. Setup is one-off — we build and test your AI receptionist over seven days.

Starter

$197/month

Setup free

Every call answered in your business name. Basic scope capture for reno and carpentry enquiries. Caller details and notes texted to you immediately. Emergency callout flagging.

Pro

$297/month

Setup free

Questions builders ask us

Can it capture enough scope detail for a building quote?+

Yes. We train it during setup on the questions that matter for your type of work — what rooms or areas, approximate size, rough budget range, timeline, council approval status, site access. You arrive at a quote visit with a real brief rather than a vague description.

Does it handle storm damage callouts?+

Yes. Storm-damaged roof, blown-out windows, structural make-safe — urgent, page you immediately, any time of day or night. For standard enquiries like reno quotes and carpentry jobs, it books them into your calendar.

What building jobs does it handle well?+

Kitchen and bathroom renovations, deck and pergola builds, extensions and additions, internal framing and walls, door and window installs, general carpentry repairs, and storm damage make-safes. We train it on the jobs you want to attract and the ones you don't take.

Can it weed out tyre-kickers?+

Yes. By capturing scope upfront — what they want, rough budget, timeline, whether they have council approval — it separates genuine prospects from people with no budget or unrealistic expectations. You decide which ones get a site visit before you leave the depot.

Can it book into my calendar or job management software?+

Yes. Pro and Premium plans integrate with ServiceM8, Tradify, AroFlo, Google Calendar, and Outlook. When a quote visit is booked, it goes straight in with the customer's contact details and the scope notes from the call.

Will callers know they're talking to an AI?+

Most won't. The voice is natural and conversational — it pauses, asks sensible follow-up questions, and sounds like a real person. Call +61 468 096 380 to hear the demo.

Is there a lock-in contract?+

No. Month to month, cancel any time, no exit fees. If it doesn't pay for itself in your first month, we'll fix it or refund you in full.

Stop losing builds to voicemail

Every missed building enquiry is a job — sometimes a big one — that went to the builder who picked up. BackOnTools makes sure that builder is you. On every call, at every hour, whether you’re on the slab or in the frame. Set up in seven days. No lock-in.